Shipping Policy

Welcome to Supplement Station / Neutrendz. This Shipping Policy outlines how orders placed on Supplement Station Official Website are processed, shipped, and delivered.

1. Order Processing Time

  • All orders are processed within 24–48 hours after confirmation
  • Orders placed on Sundays or public holidays will be processed on the next working day
  • You will receive an order confirmation and tracking details via SMS/email

2. Shipping Coverage

  • We offer Pan-India shipping
  • Delivery is available across major cities and towns in India

3. Delivery Timeline

Estimated delivery time:

  • Metro Cities: 2–4 working days
  • Non-Metro Cities: 3–7 working days
  • Remote Areas: 5–10 working days

Delivery timelines may vary depending on location and courier availability.

4. Shipping Charges

  • Shipping charges (if applicable) will be displayed at checkout
  • We may offer free shipping on selected products, offers, or order values
  • Any additional charges (like COD, if applicable) will be clearly mentioned

5. Order Tracking

  • Once your order is shipped, you will receive a tracking ID/link
  • You can track your order in real-time through the courier partner’s website

6. Delivery Attempts

  • Courier partners will make 2–3 delivery attempts

  • If the delivery fails due to:

    • Incorrect address
    • Customer unavailability

    The order may be returned to us

  • Re-shipping charges may apply in such cases

7. Delays & Issues

While we strive to deliver on time, delays may occur due to:

  • Weather conditions
  • Courier partner issues
  • Public holidays or strikes
  • Incorrect shipping details

We are not liable for delays caused by external factors but will assist in tracking your order.

8. Damaged or Tampered Packages

  • If you receive a package that is:
    • Damaged
    • Opened or tampered

👉 Do not accept the delivery or record an unboxing video

9. Incorrect Address

  • Customers must provide accurate shipping details
  • We are not responsible for orders delivered to incorrect addresses provided by the customer

10. Contact Information

For any shipping-related queries:

Supplement Station / Neutrendz
📍 Shop No. 3, 41/C Vaidya Mansion, Opp Brand Factory, Tardeo Main Road, Mumbai – 400050
📞 +91 7021050060 / +91 7021929856
📧 teamsupplementstation@gmail.com

11. Policy Updates

We reserve the right to update this Shipping Policy at any time without prior notice.